Sector regulator TRAI on Friday issued instructions to telecom service suppliers to submit service high quality studies for every state and Union Territory too.
TRAI mentioned submission of state and Union Territory-wise report for QoS (high quality of service) parameters is crucial for optimum evaluation of service high quality being supplied by telcos.
“This will even assist respective state/UT governments in facilitating service suppliers in bettering QoS within the State /UT as and when required,” TRAI mentioned in a press release.
Accordingly, the telecom operators have been directed to submit state and Union Territory-wise studies, in respect of QoS parameters on quarterly foundation ranging from March 2023 quarter.
“LSA (Licensed Service Area)-wise information, as presently being submitted by numerous efficiency monitoring studies, shall proceed to be submitted as per schedule outlined within the regulation,” it mentioned.
The Telecom Regulatory Authority of India (TRAI), final week at a overview assembly, had made it clear that it’ll ask telecom operators to report name drop information at state stage too, amid rising situations of service high quality points and client complaints.
Earlier this week, cellular operators’ physique COAI mentioned that reporting name drop information even state-wise entails a number of administrative and execution “difficulties” on floor, and that reporting ought to proceed at LSA (Licensed Service Area) stage.
A number of days again, TRAI had asked telecom operators to report name drop and outage information on the state stage additionally and take instant steps to “reveal seen enchancment” in high quality of service and connectivity expertise for shoppers throughout the nation. On the problem of pesky promotional calls and messages, TRAI mentioned telcos will likely be requested to implement an AI/ML (Artificial Intelligence/Machine Learning) device which has been discovered to be efficient in detecting and blocking spam that’s pushed by unregistered telemarketers by phone numbers (10 digits numbers).
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